Fire That Customer!

Fire That Customer!

by | Jan 14, 2024 | Customer Loyalty

I was seated at a restaurant table across from a customer who had been extremely rude and loud to his waitress his entire meal. His coffee was too cold, his chicken too salty, the room was too hot, and the waitress was not quick enough. It was darkly staining the...
Take Your Customers on a Walk on the Wild Side

Take Your Customers on a Walk on the Wild Side

by | Dec 13, 2023 | Customer Loyalty

The waiter handed us a breakfast menu with the announcement: “The buffet is a much better value than a la carte.” But when he saw my nonplused reception he added, “…but none of our local flavors are on the buffet.” So, what did his announcement really mean? He...