A giant cookie bowl shaped like a bright-colored clown sat on a shelf in my grandmother’s kitchen. It was never empty. It seemed to be always grand kid ready. She kept an extra kids pajamas in her bottom right dresser drawer just in case a grandchild elected to spend the night instead of returning home with their parents. There were also extras of the most fun-loving things—fishing poles, bubble gum, air rifle bb’s. She even had packages of firecrackers we forgot to buy that were left behind after the previous Fourth of July reunion. She instinctively knew what a grandchild needed before they knew it.
Your customers are always impressed when you anticipate the needs and expectations. That special “clairvoyant” style service makes their experience magical. It signals you view customers as special guests, not just paying consumers. Look for ways to serve like your grandmother would