The sweet spot is that place where a combination of factors result in the optimum response for a given amount of effort. It is a phrase particularly used in sports. It is the spot on the golf club or tennis racket where the intersection of the ball with the effort of...
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
