Leadership—Unwrapped and Unadorned

Leadership—Unwrapped and Unadorned

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. A customer repeatedly wrote a complaining letter after each of Southwest’s flights. She complained that Southwest did not have first-class, that they...
Putting the Pandemic into Perspective

Putting the Pandemic into Perspective

Guest post by John Baldoni. No one wants to relive 2020. It was a year of pandemic, racial strife, economic crisis and climate catastrophes. This year, 2021 promises to be better; people are being vaccinated, jobs are returning, and a degree of congregant life is...
Excelling without Yelling

Excelling without Yelling

Guest post from Mike Horne. Sam was at it again with Brian, long-term colleagues, this time in a meeting with 70 others. The exchange between Sam and Brain was familiar to many and always disturbing and disruptive. Sam said, “You’re stupid if you think that will...
The Leader’s Guide to Valentines

The Leader’s Guide to Valentines

I bet you think this is going to be a blog about praising and affirming your employees. Valentines are obviously those colorful cards with sweet “be my valentine” sayings and pink graphics. We all like getting them, even if it makes us feel a bit silly. But the...
The Moral of the Donkey in the Well

The Moral of the Donkey in the Well

There is an antique story about an old donkey who fell in the farmer’s abandoned well.  Crying out, the donkey alerted the farmer who summoned his nearby neighbors to help him get the donkey out of the deep well. Their efforts proved totally fruitless. So, the...