by wiadmin | Aug 31, 2021 | Customer Loyalty
Earlier this summer, my wife and I traveled over a thousand miles to get to the St. Lawrence River that separates the U.S. from Canada in upstate New York. We paid big bucks to hire the very best fishing guide in the Alexandria Bay area—Aziel Snyder. If was a perfect...
by wiadmin | May 15, 2013 | Leadership
The Delta regional jet was packed. As the flight backed away from the gate, the flight attendant began her ritualistic safety spiel about seat belts, sudden turbulence and smoking. She ended by saying, “The flying time to Grand Rapids will be two hours…no, it will be...
by wiadmin | Apr 16, 2013 | Leadership
Great mentors have impeccable ethics. And, my greatest mentor, Ray Bell, taught me the most important lesson of all: teaching is an ethical act! Effective mentors, trainers and change agents must be clean in their learner-dealings, not false, manipulative, or...
