The Innovative Service Rules for Shopper Frenzy

The Innovative Service Rules for Shopper Frenzy

On Friday, we entered the annual period of shopping frenzy we paint the color “black.” According to Wikipedia, the name of the day started in Philadelphia in the early 60’s and was chosen to characterize the traffic—both vehicle and pedestrian—that crowded the streets...
Getting Great Customer Service During the Holidays

Getting Great Customer Service During the Holidays

It is the winter holidays!!  You get constant reminders of the number of shopping days left and the really big deal bargains you are missing at Acme.  Holiday store decorations seem to come out earlier every year.  All this pressure can turn generosity into greed and...