Service Delivery From Contented Employees

Service Delivery From Contented Employees

In 1907, Carnation Evaporated Milk introduced a brand-new ad to promote its product, “made from contented cows.”  Since I lived on a cattle farm and milked a cow twice a day for most of my teenage years, I thought a lot about the productivity of cows with high...
The Magic of Willowy Customer Service

The Magic of Willowy Customer Service

The straight-line winds came through the area at 60 miles per hour. Giant pines, maples and pin oaks came crashing to the ground. But, all the tall willow trees remained standing. It was my neighbor’s nearby property in the mountains of North Georgia. Our property...