by wiadmin | Jul 19, 2022 | Customer Loyalty
A few weeks before the 1994 movie, The Lion King came to theatres, my son and I went to the movies. The theatre aired the 90-second trailer of this new Walt Disney film. Elton John’s The Circle of Life played in the background. All the animals of the wild...
by wiadmin | Jun 21, 2022 | Customer Loyalty
Colonoscopy is an apt metaphor for this blog, as you will soon learn. It was that point when I was due the every-five-year medical invasion. The dreaded prep was simple, with little discomfort. The physician was charming, noticeably competent, and thorough in...
by wiadmin | Apr 23, 2019 | Customer Loyalty
Your mother likely told you that you did not get a second chance to make a good first impression. That is literally true but may not be completely accurate in its intent. But, the point of the power of first impressions is a solid one. And, one to be...
by wiadmin | Oct 5, 2018 | Customer Loyalty
Today is Friday, October 5th. National Customer Service Week has been going all week and we have been celebrating great customer service heroes. Our CS hero for Friday serves as the concierge and host extraordinaire for the Park Hyatt in Manhattan—Michael...
