The Power of Customer Access

The Power of Customer Access

The “camp” where we board our cat is fantastic. Our cat gets “tree time”—a giant climbing structure with tunnels and carpeted “trees” to climb and scratch. She gets the best of tender loving care, complete with brush-outs and nail...
Is Your Customer Service Accessible?

Is Your Customer Service Accessible?

What if you were required to fill out an online form if wanted the phone number or address of an enterprise with whom you wanted to do business? Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were...