by wiadmin | Jun 7, 2022 | Customer Loyalty
Sometimes you can find an inspiring graphic on Instagram. One that recently caught my eye was a photo of a young girl in tears. The line at the top of the photo said: “He asked this girl: ‘Are you Hindu, Christian, or Muslim?’” She answered: “I am hungry.” It made me...
by wiadmin | Jun 3, 2014 | Leadership
Sony was founded in 1946 by Masaru Ibuka (1908-1997) as a small electronics shop in a bomb-damaged department store building in Tokyo. The company had $530 in capital and a total of eight employees. The radios they manufactured at the time were, like most around the...
by wiadmin | Apr 25, 2014 | Customer Loyalty
Nature offers so many metaphors for innovative service. I was doing a keynote in Scottsdale and elected to go a couple of days early and stay at The Boulders in Carefree. Armed with my cell phone and laptop, I sat on the patio next to a gorgeous lawn and duck pond. ...
