by wiadmin | May 1, 2018 | Customer Loyalty
I was in a well-known retail store recently and overheard a customer say to her friend, “I am not coming back in this store again. It is always cookie cutter service…the same ‘how may I help you,’ the same, ‘credit or debit,’ and the same boring ‘thank you for...
by wiadmin | Apr 11, 2014 | Customer Loyalty
My business partner, John Patterson and I were en route to a meeting and stopped for lunch on the run. We are major fans of McDonald’s French fries—the absolute best on the planet. We also enjoy the salads at Chick-fil-A. Luckily the two fast-food restaurants were...
