by wiadmin | Sep 13, 2022 | Leadership
This is my birthplace in Brunswick, GA. My wife and I located it this weekend while vacationing on Jekyll Island nearby. I lived in this house for the first three years of my life when my parents worked at the nearby shipyard building warships for World War II. My dad...
by wiadmin | Mar 11, 2022 | Leadership
The world has marveled at the conviction, clarity, and charisma of Ukraine president Volodymyr Zelensky. He has demonstrated many of the virtues of a true servant leader. He clearly understands his role. “I am the CEO of a country,” he said, “elected...
by wiadmin | Mar 1, 2022 | Leadership
There are many one-liners that will come out the Russian invasion of Ukraine. But the most instructive line for leaders is the response President Volodymyr Zelenskyy made when offered a way to safely exit his country during the Russian siege on the capital city of...
by wiadmin | Jan 4, 2022 | Customer Loyalty, Leadership
“What is your terminal degree?” she asked me. I was taken aback. “You make it sound like I am completely finished with learning,” I replied, trying my best to sound like a stern professor. My favorite hobby is volunteering as a board member of...
by wiadmin | Jul 2, 2021 | Leadership
The photo you see is a group of daisies on the side of my backyard. They are getting ready to celebrate Independence Day. While we traditionally wave Old Glory on this day, I want to wave wild daisies. Notice how they are all standing tall and proud—an appropriate...
by wiadmin | Jun 20, 2021 | Leadership
The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. A customer repeatedly wrote a complaining letter after each of Southwest’s flights. She complained that Southwest did not have first-class, that they...
