Blog
National Customer Service Week Bulletin: The Easy Button Principle
Examine all service encounters with your anxiety meter and find ways to remove the angst from each customer’s experience.
National Customer Service Week Bulletin: The Fly-Fishing Principle
Thank customers like you really mean it. And never forget they have options.
National Customer Service Week Bulletin: The Campfire Story Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
National Customer Service Week Bulletin: The Circus Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
National Customer Service Week Bulletin: The Speed Limit 23 MPH Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
National Customer Service Week Bulletin: The Purpling Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
National Customer Service Week Bulletin: Applying the Big Boy Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
National Customer Service Week Bulletin: Use the Cracker Jack Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. For the next nine days, we will offer a key principle you can use to elevate the delight in your customers’...
If Cracker Jack’s Ran Your Customer Service
At a time when value-added service has gotten way too pricey maybe it is time try value-unique.
Extending the Service End
Watching a skilled magician is an exercise in awe. Try as we might to see through the sleight of hand, we come away amazed. We know there is a rational explanation. But in our hearts we aren’t so sure. It leaves us with a feeling of enchantment. Innovative...
Shift the Customer’s Focus
What are ways a small gesture, token, or action can replace your customer’s adverse emotion with a positive one?
Take the Show on the Road
Innovative service is distinctive, unique, unusual, atypical, unexpected, and all the other words you can think of that insinuate a pleasant surprise.
Turn Service into a Treasure Hunt
What could you do to make your service like a treasure hunt for your customers? How can you hide special treasures for your customers to discover?
Remembering the Nobility of Service
“This is what we are here for: to serve and be kind.”
Service Decoration
Is your parking lot interesting? Does your unit entrance “welcome” in an obvious and positive way?