by wiadmin | Feb 28, 2014 | Customer Loyalty
“Act wisely toward outsiders, making the most of the opportunity,” wrote Paul in his letter to the church at Colossae, a city near what is now Eskihisar, Turkey. “Your speech should always be gracious and sprinkled with insight so that you may know how to respond to...
by wiadmin | Feb 6, 2014 | Customer Loyalty
“Amy’s Plant” has a special meaning to a good friend of mine. And, it always makes him smile whenever you ask him about it. But, I am getting way ahead of myself! My good friend tore down an old shed in his side yard. The ugly shed was in stark contrast to the rest...
by wiadmin | Jan 21, 2014 | Customer Loyalty
Several years ago we spent a part of the winter holiday on the beach in North Florida with our family. It was too cold for the beach one day so we took our granddaughter, Kaylee (then three years old), to Saint Augustine. As we entered the downtown area, she spotted...
by wiadmin | Dec 17, 2013 | Customer Loyalty
It’s almost over! With Christmas Eve just one week away, the holiday shopping season is winding down. Folks on both sides of the cash register are feeling the pressures of the season. For many customers, panic is setting in. They’re tired, they’re...
by wiadmin | Sep 28, 2013 | Customer Loyalty
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
