by wiadmin | Jan 20, 2015 | Customer Loyalty
Henry David Thoreau wrote those words many moons ago. Wild and free are two vital features of innovative service. Good service is like meat and potatoes…core sustenance is its driving force. It is your hotel room being clean and comfortable. Great service is like...
by wiadmin | Dec 16, 2014 | Customer Loyalty
It is the holiday day season–a time of joy, giving and celebrating. People decorate their homes, send out cards, cook amazing delicacies, and spend timing thinking about the perfect present for those on their list. Parties punctuate the community; neighbors give...
by wiadmin | Dec 9, 2014 | Customer Loyalty
We broke the bank and bought a widescreen, high definition 3D television for our den. The hope was it would attract more visits from our three granddaughters. So we stocked up on the best kids movies available in 3D—Frozen, Brave, Tangled, Finding Nemo, Toy Story...
by wiadmin | Nov 4, 2014 | Customer Loyalty
Mrs. Pope was my fifth grade teacher. I did not know the word back then, but she was a renaissance teacher. As her students, we painted, sculpted, created scrapbooks, played classroom games, learned poetry, and staged musicals complete with costumes. It was the...
by wiadmin | May 23, 2014 | Customer Loyalty
Sounds weird, doesn’t it? But, if you have ever heard a giant dance organ with its happy calliope sounds and its art deco designs while thinking about customer service, you will quickly get the metaphor. Dance organs were popular in the early 1900’s and provided...
