The Kaleidoscope World of Innovative Service

The Kaleidoscope World of Innovative Service

We have a coffee table with three antique viewing devices displayed. There is a magnifying glass, a set of opera glasses, and a kaleidoscope. It is always interesting to watch which apparatus our three granddaughters will enjoy when they come for a visit. Let’s just...
Innovative Service is Super Comforting

Innovative Service is Super Comforting

Tabby was a new kitten to the neighborhood. Escaping from her brand new owner’s side porch one afternoon, she climbed to the top of the tallest tree in the area. Neighbors advised the owner to let Tabby come down on her own. But after a night in the tree, the young...
Are Your Customers Getting Ubered?

Are Your Customers Getting Ubered?

Uber is a six-year old transportation company that works like a combination of a car service and a taxi. Now in over 50 countries and 200 cities, Uber is transforming the taxi industry. Uber is also a metaphor of what customers are coming to expect. Not tried Uber?...
Innovative Service as a Calliope

Innovative Service as a Calliope

Make my service engaging and colorful. Make it perfectly fit the situation and setting. Compel me to be a part of it, not just a spectator or bystander. Influence me to want more and more of it. Entice me to smile, even laugh. And, make it as nostalgic as an attic...
Sprinkling Service Surprise

Sprinkling Service Surprise

Imagine you are a cookie. Life begins as a ball of dough someone kneads and rolls flat. Patted into a circle you are placed on greasy cookie sheet and thrust into a hot oven. After a long wait in a dark oven, you are dragged out for cooling. But, then something...