Press
Media Coverage of Chip’s Work
For all media inquiries:
Chip R. Bell has been featured in top media outlets such as CNBC, CNN, Bloomberg TV, Wall Street Journal, Fox Business, ABC, Inc Magazine, Forbes, Businessweek, USA Today, Fortune and Financial Times.
For media inquiries, please contact Dr. Nancy Bell at nancy@nancyrbell.com.
Recent Press
Do Your Customer Experiences Feature Unicorns?
“I write children’s books because there are no unicorns in adult literature, and today’s world needs unicorns.” The quote came from renowned children’s book author Jackson Pearce at a weekend Writers Retreat sponsored by Georgia Writers Museum. The sentiment could be...
How Innovative Service Creates Customer Advocates
https://www.iqor.com/podcasts/ep-69-how-innovative-service-creates-customer-advocates/
Stop Focusing On Beating Your Competition
5 Essentials For Animated Employee-Customer Engagement
3 Secrets To Great (Customer) Relationships
EP 061: Inside the Customer Experience with Chip Bell
Chip Bell and the Customer Journey of the Future
Leading Your Frontline To Love Your Customers
What Is Your Service Achilles Heel?
Creating Colorful Memory Bubbles
How To Speak Customer
Reviving The Lost Art of Forgiveness
Are We Losing Customer Surprise?
The Origin of Customer Journey MappinG
Learning from luxurY
Understanding the Luxury-Seeking CustomeR
Treat Them Like Royalty: Customer Experience Lessons From Luxury BrandS
Are Your Customers getting ghosted?
5 Secrets Of A Profoundly Remarkable Customer Experience
CX Books You Must ReaD
How To Be A Customer Experience Clairvoyant
World’s Top 30 Customer Experience Professionals for 2022
How To Lead ‘Mustangs’
Inside Your Customer’s Imagination – E56 with Chip Bell
Put A ‘White Motorcycle’ In Your Showroom Window
Customer Service: The Fallacy Of Too Much
Give Your Customers ‘The Knife’
The secrets behind tapping into your customer’s imagination – Interview with Chip BelL
Follow-Up Is a Waste of Time
18 Best Innovation Books to Read in 2022
How to build customer connection when publicly speaking
4 Customer Experience Strategies Inspired By Vincent Van Gogh
Top 20 Customer Service Speakers to Hire for Your Next Event
CX Day 2021
The Leader as a Rainbow
Rethinking Your Customer-Centric Strategy
Innovation is the New Symbol of Survival
Bonding with Customers: The Leadership Side
Chip Bell And Customer Loyalty
When Your Customer Becomes the Leader
25 Customer Experience Blogs to Add to Your Weekly Reading List
Vacation House Rules: Pack These Essential Tips For Staying In A Summer Rental
Chip R. Bell of ‘Inside Your Customer’s Imagination’: “Ask customers about their hopes and aspiration, not just their needs and expectations”
5 Things a Business Should Do to Create a Wow Customer Experience
4 “Global Gurus” Share Their Advice for Customer Experience Leaders
Leadership—Unwrapped and Unadorned
Reprise: Interview with Sir Marshall Goldsmith and Chip Bell on Effective Mentoring
How to Lead Loudmouthed Associates
How customer loyalty drops straight to the bottom line
How to gain insight into what causes customer loyalty
10 Customer Experience Books every CXO should read
Updating Your Methods in Customer Feedback Analysis | with Chip Bell
How to Deliver Innovative Customer Experiences
Episode 453: Chip Bell, Your Customer’s Imagination
2021 AXIOM BUSINESS BOOK AWARD MEDALISTS
Companies That Pride Themselves On Customer Service: Pandemic Edition
Customer Service Expectations – How to Get Inside Your Customer’s Imaginations
Unique Customer Service with Chip Bell
21 MUST-READ CUSTOMER EXPERIENCE BOOKS IN 2021
Book Review: Inside Your Customer’s Imagination
The Leader’s Guide to Valentines
How Product Managers Can Delight Customers
5 Top Customer Service Articles For the Week
EXtreme Carolina with Michael Levi Borkman
“I Wish the CEO Would Try and Open This F@#!* Package”
A Letter from a Long-Distance Teammate
Do Your Customers’ Experiences Foster Amazing, Captivating Stories?
10 Customer Experience Books Worthy of Discussion in 2020
CHIP BELL – THE BUSINESS OF STORYTELLING
5 Secrets to Creating Breakthrough Products, Services and Solutions
“State of Service” Report: Pandemic Driving Customers to Digital Channels and Automation
Chip Bell – Keynote Speaker and Author, Inside Your Customer’s Imagination
Global Gurus 20 Books to Read this Christmas
New Books for Holiday Gift-Giving This Year
The secrets behind tapping into your customer’s imagination – Interview with Chip Bell
Inside Your Customer’s Imagination With Chip Bell
5 Secrets for Creating Breakthrough Innovations – with Chip Bell and Louis Carter
Secrets to Getting Into Your Customer’s Imagination with Chip Bell
5 Secrets for Creating Breakthrough Products, Service and Solutions with Chip Bell
How To Lead Service Improv
What Are They They Thinking? Getting Inside Your Customer’s Mind
Frontline Festival: Leaders Share about Executive Development
Are You Delivering “Comfort and Joy” to Your Customers?
![[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights](https://chipbell.com/wp-content/uploads/2020/11/index.jpg)
[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights
Veterans Day Is Also About Those Who Served Those Who Served
5 Top Customer Service Articles For the Week
CXChronicles Podcast Episode 101 with Chip Bell
Are You Purpling Your Customers?
How to Tell If Your Airline Seat, Hotel Room or Rental Car is Clean
Are You Using a “Boy” or “Girl” Cup?
Expert Opinion – Do You Ever Ask Your Customers for Feedback? How Do You Deal with Criticism?
Frontline Festival: Leaders Share about Culture
Selling With, Not To
The Demise of Surprise
Get Inside Your Customer’s Imagination
Inside Your Customer’s Imagination with Chip Bell
The Power of a Naked Leader
5 Top Customer Service Articles For the Week
Let Your Customers Lick the Beaters
Are You Delivering Concierge Customer Service?
The Return of the Village
Inside Your Customer’s Imagination
Chip Bell – Inside Your Customer’s Imagination
Guest Blog: Innovative Service Gifts
5 Secrets for Co-Creation Partnerships
Fueling Customer Loyalty
Leaders: Are you dedicated to the people you serve?
Alan Weiss’s Monday Morning Memo®
Chip Bell and Home Building – Inside Your Customer’s Imagination
Book Review – Inside Your Customer’s Imagination
How To Go Inside Your Customer’s Imagination
Book Review – Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
Inside Your Customer’s Imagination with Chip Bell
How to Get Inside Your Customer’s Brain
How to Better Engage Your Customers and Their Ideas
Getting Inside Your Customer’s Imagination
Creative Ways to Engage your Network with Chip Bell
Leading Innovation Though Nobilizing
Inside Your Customer’s Imagination: The Leadership Side
Should We “Defund” Leadership?
Inside Your Customer’s Imagination
Chip Bell Gets Inside Your Customer’s Imagination
Checking Back for Post-Pandemic Customer Expectations
Riding Shotgun With Your Customers
GRACE under pressure John Baldoni with Chip Bell
22 Powerful Ways To Build Brand Loyalty
The Comic Book Path To Co-Learning
Asking for a Friend: Chip Bell Interview Part Two
Asking for a Friend: Chip Bell Interview Part One
How Innovation Leaders Care And Feed ‘Skunks’
Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020
Top 50 Customer Service Leaders – Best Customer Experience Influencers
Be the Customer: How To Stay Totally Focused on Your Customers
Be Kind or Stay Home: The Majestic Power and Influence of Being Nice
Customer Experience Lessons From My Free Cat
Stephen King on Innovative Service
The Remote Leader’s Rules for Living
Expert Advice: Chip Bell – “Never Stop Learning About Your Customers”
In the Midst of COVID-19 Don’t Get Mad, Get Smart
How to Deliver Customer Relevance Even if You Can’t Serve Them
Use the Pandemic Period to Demonstrate Your Values to Customers
Jersey Mike’s CEO Gives Strong Message for Contact Center Leaders
What Shakespeare Did While Sheltering In
Are Your Customers Getting Ghosted?
Leaders, Put Magic in Your Mission
Why Customers Panic…And What to Do About It
Innovating Customer Service with Chip Bell and Art Barter
Teamwork is the Secret Sauce for Customer Loyalty
Add Enchantment To Your Customers’ Experiences
Leading After The Party Is Over
Stop “Cutting to the Chase”
Are You Adjusting to Evolving Customer Expectations
Gypsy and Your Customers Expect Kindness
Sailing Toward the New Metrics of Leadership
Selling Books from the Keynote Platform
Are You Ready for Your Customers to Hear Thunder?
There is Nothing Fashionable About Late
20 Customer Experience Influencers You Should Follow NOW
Stop Leading! You’re Bleeding Off Passion
Are Your Associates Thinking In Heroics?
Successful Selling: Your competition is anyone your customer compares you to
A Conversation with Chip Bell on the Nobility of Service
Dissonance: Fertile Ground for Great Leaders
Top 10 Customer Experience Influencers You Should Know
How Growing eCommerce Brands Maintain Strong Customer Service
What Customers Want, with Dr. Chip Bell: Episode 283 of the Action Catalyst Podcast
Tips for Creating a Value-Unique-Driven Contact Center
Customer Clairvoyance: I Never Knew I Always Wanted This
QAQ: The Path to Customer Insight
I am the warranty!
Customer: Show me the money
My Tree Trimmer Goes Barefoot
Would Your Customers Polish Your Bathroom?
The Four Things You Must Do to Keep Customers Talking about Your CX
Customers don’t expect perfection, but they do expect you to care
How do your customers know you really, really care?
Are Your Telling Your Customers The Whole Truth?
The Secret Sauce of Leader Communications
Does Your Front Line Show Empathy?
Thinking About Becoming an Entrepreneur? Than These 6 Words Had Better Be True
Are You Trusting Employees Or Just ‘Empowering’ Them?
The Robots Are Coming; The Robots Are Coming
Coming Down from a Service High
Turning Your Customers into Brand Loyalists
Counsel To A New Entrepreneur
Why do airlines block their customers on social media?
How to Build Enduring Customer Relationships
Serving Like A Wise Owl
The Contact Center Agent Screen Test
Reining in customers with a little delight
Be a fun-loving leader
Grow a Network – Part 2 How To Market Your New Book
How to Market Your New Book – Part 1
Serving as a Real Kitty: How to Give Authentic Customer Service
Why Every Retailer Needs to be a Watering Hole Organization
Episode #119: Cost-Saving Products, Services, and Customer Service Strategies
Chip R. Bell Says America is Losing its Southern Hospitality Culture
Dumbed Down CX: Just Make It Easy, Stupid!
Disrupting the Contact Center Customer
How to Lead Middle-Aged Minnesotans with a Swedish Accent
Would You Make A Good Mentor?
Why the Best Loyalty Programs are Intrinsically Pure
Are your customers’ experiences profoundly remarkable?
How Great Can Your Guest Experience Really Be?
Author & Speaker Helps Companies with Innovative Customer-Centric Strategies
Do Your Customer Experiences Have Flourishes?
Why retailers must be an authentic, trustworthy organization
Great Leaders Are Storytellers: How To Craft Great Stories
Leadership Lessons From a Mediocre Restaurant
Make Your Contact Center Like a Broadway Play
Are You an Innovation Skinny-dipper?
Value-Unique Services: 3 Ways Domino’s, First Watch And Others Serve Customers
If You Aren’t Mentoring, You Aren’t Leading
Got a Complaint About the Travel Industry? Take it to the Top.
Want Really Happy Customers?
Stop Satisfying Your Customers
25 Core Value Statements from 2018’s Top Organizations
Mama’s Manners: A Guest Post by Chip Bell
Leading The Way Podcast
We Asked 30 Cx Influencers If They Would Recommend The Net Promoter System
Are You an Innovative Customer Whisperer?
120 Helpful Customer Service Quotes from the Pros
Unique Customer Experiences: Six Strategies to Lure (and Keep) Shoppers In-Store
Inside the Soul of a Servant Leader
Customer fog: Why your Customers Leave
Turn Your Customers into Advocates By Giving Them Innovative, AV Experiences
27 Tips to be a Better Public Speaker
99 Thought Leaders Share the 5 Most Important Things Needed to Become a Thought Leader
Are You a Disruptive Mentor?
Amazon Go Disrupts, Re-invents, Elevates the Customer Experience
Leader, Full of Grace
Customer Intelligence Sources
Alan Weiss’s Monday Morning Memo® – 1/1/18
Celebrating Top Contact Center Thought Leaders
2017 Retail Influencer: Amazon
A Simple Script to Handle Customer Complaints
How to Best Deal with a Giant-Size Crisis
Frontline Festival: Thought Leaders Best Blog Posts of 2017
How to Win at Customer-Centric Marketing
21 Entrepreneurs List Their Favorite Business Books to Help Inspire Others
ICMI’s Top 50 Thought Leaders of 2017
25 Entrepreneurs Explain How They Maintain Creativity
Success Is Living Like Your Cat
Are You a Santa Claus Leader?
Serve Generosity with an Echo
27 Entrepreneurs Explain What They Love About Being An Entrepreneur
Inspirational Experts Share Tips For A Better Customer-Centric Culture Throughout Your Organizations
Above-And-Beyond Customer Service Tips From A to Z
23 CX Experts Reveal the Best Ways to Measure Customer Experience Success
Growing a Meeting Planner – Vendor Partnership
6 ways to deliver stressless service in the holiday season
Impulse Service on Steroids
A Time for Courageous Leadership
Are You Leading in the Lost City of Atlantis?
Solving the Six Sigma Goat Mystery
Service “Out of your Customer’s World”
The Care and Feeding of Keynote Speakers
The Top 50 Exceptional Customer Service Quotes
How to Solve Customer Problems without Giving Away the Store
Frontline Festival – October 2017
Author Chip Bell to Present at the i4cp 2018 Conference
Leading a Cult-Like Brand
Best Practices for Automating Customer Service
The Ultimate Leadership Test
Leading Customer Surveillance
6 Customer Journey Mapping Examples: How UX Pros Do It
266: Chip Bell, Innovating Service
Understanding Publishing Options With Author Chip R. Bell
Delivering Profoundly Remarkable Customer Service
You Can’t Automate Theatre
The Leader As Witness
27 Customer Experience Pros And Business Leaders Reveal the Single Most Important First Step In Developing a Successful CX Strategy
Sursy Your Customers
What are the Implications of Competing with Technology?
How Great Leaders Unleash Passion
How Are You Raising Customer Expectations Too High?
The Secret Power of Customer Story Telling
The Power of a Noble Purpose
Is Your Customer Service Accessible?
GDA Podcast: An Interview with Chip Bell
How to Make United Airlines Keep Its Promises
Confident Leaders Display Their Passion
Leadership Lessons from Crazy Horse
12 Experts Share Their Winning Secrets On Successful Customer Experience Transformation
United Airlines Debuts New Customer Service Policies—but Are They Enough?
How’s Your Service Scenography?
The food at this well-known seafood restaurant franchise was very good and reasonably priced. There were a few nautical photos on the walls. Except for those two features—pictures and menu–it could have just as easily been a steakhouse, Mexican or Italian...
Work Like A Consultant
Add Some Sparkle to Your Service
Expert Interview Series: Chip Bell on Customer-Centric SMS Marketing
Top 25 Customer Service Training Ideas from the Pros
Are You Customer Smart or a Product Genius?
Great Leaders Honor Their Flag
Be Your Client’s Hero – Indifferent Service is Worse Than Bad Service
Q&A with Author Chip Bell
Is Your Service Ethical?
‘I’ll Buy it Back from You:’ Dealing with Rising Consumer Expectations
The Unfortunate Demise of Customer Surprise
Are You A Bridge Building Leader?
Can Customer Service Touch Your Soul?