Smile Study: Guest Post by David Nielson

Smile Study: Guest Post by David Nielson

Whether it is physically less exhausting to smile than to scowl, it is certainly beneficial, and thus there is something to this ancient exhortation to put aside negative emotions long enough to “turn a frown upside down.”   In a 2002 study performed in Sweden,...
Disrupt Your Competition with Convenience

Disrupt Your Competition with Convenience

The following is a guest post by customer service and customer experience expert, Shep Hyken.   I believe that that the next competitive differentiator will be convenience, and I’ve written an entire book on the subject, The Convenience Revolution. Offering...
A New Model to Explain Remote Leadership

A New Model to Explain Remote Leadership

Guest post, by Kevin Eikenberry Most people will agree that leading people from a distance (also known as remote leadership) feels very different from the way we’ve always worked in the past. It’s easy to point to factors like a lack of eye contact, or the inability...
Why Fearless Leadership Matters

Why Fearless Leadership Matters

I am excited to support Flynn Heath Holt in the launch week of their newest publication, the Influence Effect. The following is a guest post from Diana Faison. I once attended a women’s conference that made me realize one very important lesson – I continue to be...